Our Return and Refund Policy was last updated 04th October 2024
Thank you for shopping at https://advvitya.com.
If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy was generated by “ Wellness Summitive “ The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions :
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
● “Wellness Summitive” (referred to as either “the Company”, “We”, “Us” or ” &”, “Our” in this Agreement) refers to [GST Number ]
● “Goods” refers to the items offered for sale of the product.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the Website.
● “Website” refers to Advvitya, accessible from https://advvitya.com.
● “You” means the individual accessing or using the Service, or the company, or other legal entity onbehalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 2 days with giving a reason for doing so. The deadline for cancelling an Order is 2 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
● By visiting this page on our website: https://advvitya.com/contact-us
● By sending us an email: info@advvitya.com
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
● The Goods were purchased in the last 5 days
● The Goods are in the original packaging
● The following Goods cannot be returned:
● The supply of Goods made to Your specifications or clearly personalized.
● The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
● The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
● The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
● It is determined that the product was not damaged while in your possession.
● the product is not different from what was shipped to you
● the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
● Mobile number/WhatsApp number at the time raising the request
● Products marked as "non-returnable" on the product detail page cannot be returned.However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
● Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds and customers will have to contact customer service within 5 business days from delivery date or estimated delivery date to claim refunds.
● In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, Advvitya reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Wellness Summitive, 10, Skylark Greens, Ramagondanahalli, Whitefield, Bangaluru, Karnataka – 560066
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. Gifts If the Goods were marked as a gift when purchased and then shipped directly to you, You will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You. If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
● By visiting this page on our website: https://advvitya.com/contact-us
● By sending us an email: info@advvitya.com